We transport cabin-approved pets using the following airlines:

• Alaska
• Allegiant Air
• American
• Breeze Airways
• Delta
• Frontier
• JetBlue
• Spirit
• Southwest
• United

Please note that this is not an exhustive list of airlines, and that we may add/remove airlines over time at our discretion.

Pets not approved for cabin travel must travel via chartered flight since commercial airlines do not permit passenger-accompanied cargo travel for pets. Most major airlines offer pet shipping services for large pets traveling via cargo; however, these services are often only available for persons traveling with official government orders.

At Traveling Paws, we want to ensure your pet is in the best hands throughout the journey, which is why we dedicate our full time and attention to every trip. In other words, we bill you hourly since you are reserving our undivided attention and time during your pet’s trip. This allows us to stay fully focused on your furry friend’s well-being, which provides us with the ability to:

• Remain continuously availble (except in rare cases where we might be without communication, such as during a flight without Wi-Fi or in airports with no cell reception)


• Offer frequent updates


• Answer client questions as they arise


• Respond immediately to changing situations and unforeseen circumstances

Meanwhile, the flight fee helps compensate us for the administrative and logistical work involved in arranging your pet's travel – this work is not billed hourly. Such work includes, but is not limited to:

• The behind-the-scenes effort that happens before the trip


• The time we spend checking in and claiming baggage at airports


• The extra time and effort that goes into navigating airports, finding quiet and secluded spaces for anxious/upset pets, finding appropriate places for pets to use the bathroom—plus, and collecting and transferring baggage (when necessary) during layovers

Being that a trip’s distance typically determines the number of layovers a flight has, whether or not hotel accommodations are required, etc., our price structure for flight fees is based on a sliding scale to account for such factors.

It is Traveling Paws' policy to ensure transporters have at least 2 hours between connecting flights since traveling with pets adds on to the amount of time it takes to transfer flights.

Required supplies vary by type of pet:

• Cabin-approved puppy or small dog (weight: 5lbs+, neck: 8"+, chest: 10"+): Carrier, harness, leash, dog/puppy food
• Cabin-approved puppy or small dog (weight: <5lbs, neck: <8", chest: <10"): Carrier, dog/puppy food
• Large dog requiring chartered flight: Harness, leash, dog food
• Cabin-approved kitten or cat (weight: 5lbs+, neck: 8"+, chest: 10"+): Carrier, harness, leash, cat/kitten food, litter box
• Cabin-approved kitten or cat (weight: <5lbs, neck: <8", chest: <10"): Carrier, cat/kitten food, litter box
• Cabin-approved "other" small animals: Please inquire with Traveling Paws.

Clients can choose to provide supplies when dropping off their pet for their flight or they may request that we purchase such supplies for them. Such supplies include pet food, pet harness and leash, and litter boxes.

We do not allow clients to provide their own pet carriers since we must be able to ensure the carrier meets airline requirements prior to your pet's trip. For this reason, Traveling Paws will provide a carrier for your pet to travel in during their trip. If you wish for your pet to travel in a specific type of carrier, please contact Traveling Paws for additional information on how to purchase an airline-approved carrier through us.

Traveling Paws requires clients to pay an upfront deposit to cover the initial costs associated with their pet’s trip (including airfare, airline pet carry-on fees, and any purchased travel essentials). This not only allows Traveling Paws to pay for such items ahead of time (which is an essential part of ensuring a smooth trip), but also secures Traveling Paws’ time and resources. Furthermore, since client deposits pay for other non-refundable services (i.e., airfare) and tangible items that are purchased from third parties, providing refunds is typically not possible given the involvement of third parties. Lastly, client deposits help us ensure client commitment.

Client cancellations:

You can cancel your trip for a partial refund if the cancellation is no less than 48 hours from your pet's trip and the cancellation occurs no more than 6 months after you’ve paid your remaining invoice balance.

Partial refunds for client cancellations exclude the non-refundable deposit and are subject to a reservation fee that varies according to when the cancellation occurs:

• Cancellation more than 30 days before trip: Client billed for 10% of invoice


• Cancellation less than 30 days, but more than 2 weeks, before trip: Client billed for 25% of invoice


• Cancellation less than 2 weeks, but more than 48 hours, before trip: Client billed for 50% of invoice


• Cancellation less than 48 hours before trip: Client billed for entire invoice

Cancellations by Traveling Paws:

Traveling Paws reserves the right to cancel trips without a refund in the following situations:

• Client no-show (does not arrive within 1 hour of agreed meeting time) or if a flight is missed due to customer lateness


• Client is dishonest about their pet's health, breed, and/or size and arrives with a pet ineligible for air travel


• A pet is deemed by Traveling Paws or the airline to be too aggressive, stressed, or not healthy enough to fly


• Client fails to pay their invoice within 2 weeks of their pet's trip


• Client fails to provide necessary documents (such as health certifications) and/or any other additional information required for airline pet travel within 2 weeks of pet's trip


• Client opts to provide required pet supplies instead of having Traveling Paws purchase them, but is unable to provide such supplies prior to pet's flight


• Copy of client's (or person/persons designated to drop off/pick-up pet) government-issued ID is not provided within 24 hours of pet's trip


• Proper ID is not provided by client or any person/persons dropping off/picking up client's pet (in lieu of client) at airport


• Traveling Paws believes a breeder (who is the client) to be engaging in unethical or criminal practices related to animal welfare

Traveling Paws will issue a full- or partial-refund to clients in the following situations:

• Trip cannot be completed due to local/state/national emergencies
• Trip cannot be completed due to a transporter's personal/health emergency
• Trip cannot be completed due to flight cancellation

Note: Any person or persons dropping a client's pet off for transportation with Traveling Paws is responsible for meeting all of the requirements outlined in this section, and others, as well as those imposed by airlines.