We transport cabin-approved pets using the following airlines:

• Alaska
• Allegiant Air
• American
• Breeze Airways
• Delta
• Frontier
• JetBlue
• Spirit
• Southwest
• United

Please note that this is not an exhustive list of airlines, and that we may add/remove airlines over time at our discretion.

Pets not approved for cabin travel must travel via chartered flight since commercial airlines do not permit passenger-accompanied cargo travel for pets. Most major airlines offer pet shipping services for large pets traveling via cargo; however, these services are often only available for persons traveling with official government orders.

At Traveling Paws, we want to ensure your pet is in the best hands throughout the journey, which is why we dedicate our full time and attention to every trip. In other words, we bill you hourly since you are reserving our undivided attention and time during your pet’s trip. This allows us to stay fully focused on your furry friend’s well-being, which provides us with the ability to:

• Remain continuously availble (except in rare cases where we might be without communication, such as during a flight without Wi-Fi or in airports with no cell reception)


• Offer frequent updates


• Answer client questions as they arise


• Respond immediately to changing situations and unforseen circumstances

Meanwhile, the flight fee helps compensate us for the administrative and logistical work involved in arranging your pet's travel-this work is not billed hourly. Such work includes, but is not limited to:

• The behind-the-scenes effort that happens before the trip


• The time we spend checking in and claiming baggage at airports


• The extra time and effort that goes into navigating airports, finding quiet and secluded spaces for anxious/upset pets, finding appropriate places for pets to use the bathroom—plus, and collecting and transferring baggage (when necessary) during layovers

Note: We offer a tiered price structure to reflect trips without layovers, so you're only paying for what’s needed for your specific journey.

Being that a trip’s distance typically determines the number of layovers a flight has, our price structure for flight fees is based on the average number of layovers required for different trip distances.

Since price transparency is important to us, we’ve included the following table to provide a breakdown of how we determine flight fees:

Note: An extra administrative/logistics fee is charged for trips requiring overnight stays at a hotel to account for the additional administrative and logistical work that goes into planning and completing overnight stays. Such additional administrative and logistical tasks include, but are not limited to:

• Finding and securing hotel accommodations
• Traveling to and from hotels
• Having to go through airport security/check-in/claim baggage more than once.

Note: Trips with multiple destinations have the same "extra admin/logistics fee" as non-continental US trips to account for the substanial logistical and administrative work required to coordinate and complete multi-destination trips.

It is Traveling Paws' policy to ensure transporters have at least 2 hours between connecting flights since traveling with pets adds on to the amount of time it takes to transfer flights.

Clients are required to cover the cost of hotel accommodations (including costs related to travel to and from a hotel) for trips that are longer than 12 hours in duration. The minimum alotted time for hotel stays is 10 hours to allow transporters 6-8 hours of sleep while also accounting for the time it takes to travel between the hotel and airport and claim baggage/ check-in at the airport.

Note: More than one hotel stay is required for trips with layovers if either of the individual flights is longer than 12 hours. Ex: A trip to Alaska with two 12-hour flights separated by a layover, each way, would require 3 hotel stays

Clients are billed hourly for hotel stays after pet delivery and during return flights since it is our practice to remain immediately available to clients during the return portion of the trip. During this period, our transporters cannot attend to other commitments or spend time elsewhere, so the hourly rate helps compensate for that.

Note: If a transporter decides to extend their stay once they've arrived at a pet's destination and have delivered the pet (in other words, if a transporter decides to extend the return portion of the trip for personal preference), the client will only be billed for a single night's stay at the hotel and the 10-hours of time for required hotel stays.

Note: If a trip does not require hotel accommodations, but the transporter opts to book accommodations, the client will not be billed for the accommodations nor the 10-hours of time required for hotel stays.

Required supplies vary by type of pet:

• Cabin-approved puppy or small dog (weight: 5lbs+, neck: 8"+, chest: 10"+): Carrier, harness, leash, dog/puppy food
• Cabin-approved puppy or small dog (weight: <5lbs, neck: <8", chest: <10"): Carrier, dog/puppy food
• Large dog requiring chartered flight: Harness, leash, dog food
• Cabin-approved kitten or cat (weight: 5lbs+, neck: 8"+, chest: 10"+): Carrier, harness, leash, cat/kitten food, litter box
• Cabin-approved kitten or cat (weight: <5lbs, neck: <8", chest: <10"): Carrier, cat/kitten food, litter box
• Cabin-approved "other" small animals: Please inquire with Traveling Paws.

Clients can chose to provide supplies when dropping off their pet for their flight. Such supplies include pet food, pet harness and leash, treats, litter boxes, and any calming aids.

We do not allow clients to provide their own pet carriers since we must be able to ensure the carriers meets airline requirements prior to your pet's trip. You can either rent an airline-approved pet carrier from us or have us purchase an airline-approved pet carrier for you (which will be yours to keep).

Client cancellations:

Clients can cancel their trip for a full refund if airfare and/or hotel accommodations have not yet been booked and the cancellation is no less than 1 week from your pet's trip.

Partial refunds for client cancellations vary according to circumstance:

• Cancellation less than 1 week before trip but after airfare/hotel has been booked: Client billed for 50% of flight fee. Refund for airfare/hotel dependent on airline/hotel cancellation policy.


• Cancellation less than 1 week, but more than 48 hours, before trip and after airfare/hotel has been booked: Client billed for entire flight fee. Refund for airfare/hotel dependent on airline/hotel cancellation policy.


• Cancellation less than 48 hours before trip and after airfare/hotel has been booked: Client billed for entire trip. Refund for airfare/hotel dependent on airline/hotel cancellation policy.

Cancellations by Traveling Paws:

Traveling Paws reserves the right to cancel trips without a refund in the following situations:

• Client no-show (does not arrive within 1 hour of agreed meeting time) or if a flight is missed due to customer lateness


• Client is dishonest about their pet's health, breed, and/or size and arrives with a pet ineligible for air travel


• A pet is deemed by Traveling Paws or the airline to be too aggressive, stressed, or not healthy enough to fly


• Client fails to pay their invoice within 2 weeks of their pet's trip


• Client fails to provide necessary documents (such as health certifications) and/or any other additional information required for airline pet travel within 2 weeks of pet's trip


• Client opts to provide required pet supplies instead of having Traveling Paws purchase them, but is unable to provide such supplies prior to pet's flight


• Copy of client's (or person/persons designated to drop off/pick-up pet) government-issued ID is not provided within 24 hours of pet's trip


• Proper ID is not provided by client or any person/persons dropping off/picking up client's pet (in lieu of client) at airport


• Traveling Paws believes a breeder (who is the client) to be engaging in unethical or criminal practices related to animal welfare

Traveling Paws will issue a full- or partial-refund to clients in the following situations:

• Trip cannot be completed due to local/state/national emergencies
• Trip cannot be completed due to a transporter's personal/health emergency
• Trip cannot be completed due to flight cancellation

Note: Airfare/hotel accommodations are always booked at least one week in advance

Note: Any person or persons dropping a client's pet off for transportation with Traveling Paws is responsible for meeting all of the requirements outlined in this section and others as well as those imposed by airlines